Privacy and Cookie Policy

Last updated April 2018

At Wharfside Holiday Homes, we’re committed to keeping your personal information safe and ensuring your rights are protected.

The General Data Protection Regulation (GDPR) came in to effect on 25 May. It’s designed to give you more control over your own data and we want to make sure that all the information you need is easily available to you.

As part of this process, we’ve updated our Privacy & Cookie Policy.  Our new policy aims to provide you with clear information about:

  • The data we collect from you to process your bookings and give you a positive and personalised experience online
  • How we collect, store, use and protect your data
  • Your rights and how to use them
  • How to contact us if you need anything

 

Wharfside Holiday Homes is committed to respecting your privacy and the privacy of every visitor to our website.

www.wharfsideholidayhomes.co.uk

The information we collect about you will be used to fulfil the required services and enable us to improve how, as an organisation, we deal with you.

Should you have a question about the data we store, our contact details are:

Wharfside Holiday Homes Limited
8 High Street
Chacewater
TR4 8LW
Cornwall

 

What information do we collect?

When you visit and/or use our website or contact us, we may collect the following information:

  • Personal Information that you choose to share with us when you make a booking or send/make an enquiry.
  • Where you are utilising our online payment facility, we may store (via ourselves or our appointed payment processor) your basic contact details however we do not store your credit and debit card details.
  • If you choose to communicate with us (for example, through the Platform, email, telephone, SMS, or social media) we will record the fact that you have contacted us and may retain the content of your communication, together with your contact details and our responses.
  • Information about your visits to and use of the Platform, such as information about the device and browser you are using, your IP address and location, your identifier for advertisers (IDFA), the date and time that you visited, the duration of your visit, the referral source and website navigation paths of your visit and your interactions on the Platform.

If you plan to submit someone else’s Personal Information to us, for instance when making a booking on their behalf, you should only provide us with that third party’s details with their consent and after they have been given access to information about how we will use their details, including the purposes set out in this Privacy Policy.

You are under no statutory or contractual requirement or obligation to provide us with your personal information; however, we require at least the information above in order for us to deal with you as a prospective customer in an efficient and effective manner.

The information that we collect about you will only be used lawfully (in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2016). All data is retained exclusively within the United Kingdom, or transferred only to ‘third countries’ where ‘adequacy of protection’ or specific certification as defined by The GDPR has been confirmed.

This information will not be disclosed to anyone outside Wharfside Holiday Homes or other companies with which Wharfside Holiday Homes has arranged services for your benefit.

We expect the information we hold to be accurate and up to date. You have the right as an individual to find out what information we hold about you and make changes if necessary; you also have the right, assuming we are not obligated by law to refuse, to ask us to stop using the information.  To have your information removed or rectified, please contact.

gracepulford@gmail.com

The legal basis for processing your data is based on your specific consent at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so.  Unless we are precluded from doing so by law, you have the right to remove your consent at any time by contacting us and requesting that processing of your details be restricted or deleted. Please note that if this is requested prior to your scheduled arrival date of your holiday, we may still be required to contact you prior to your stay.

Unless otherwise required by law, your data will be stored for a period of two years after our last contact with you, at which point it will be deleted.

 

PROTECTION OF PERSONAL INFORMATION

Wharfside Holiday Homes takes precautions, including administrative, technical, and physical measures, to safeguard your Data against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

Wharfside Holiday Homes uses industry-standard efforts to safeguard the confidentiality of Data, including encryption, firewalls and SSL (Secure Sockets Layer). We have implemented reasonable administrative, technical, and physical security controls to protect against the loss, misuse, or alteration of your Data.

 

COOKIES

This site uses cookies – these are small text files that are placed on your device to help this website to provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

 

GOOGLE ANALYTICS

This website sets “first party” cookies through its use of Google Analytics. We use Google Analytics to provide us with non-personal site analytics, which in turn help us improve this website. Google Analytics tracking uses cookies in order to provide meaningful reports about web site visitors’ but they do not collect personal data about you. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics only uses first-party cookies. This means that all cookies set by Google Analytics cannot be altered or retrieved by any service on any domain other than our website.

 

If you have a concern about how we handle your data, or you would like to lodge a complaint, you may do so by contacting The Information Commissioners Office.

Our Holiday Homes

What our visitors say

Totally recommend John's Dory house. We were two couples with two toddlers (others staying in Crow’s Nest) house was enough spacious.
I stayed at Overstrand with my parents and my 8-year-old daughter in July 2013. The apartment was very comfortable, with everything you could need for your stay. The location was great.
On top of a shopping centre, but in a separate gated enclave, these are well maintained and quiet 'houses', which are fully equipped and sleep four easily.
We had a wonderful holiday staying at Mast Tops. The house was very clean and had everything you could want for - and the welcome pack was very useful too!
We stayed here on our honeymoon, while touring through UK, this cottage was very well equipped and we found it to be lovely and clean. Brilliant location in walking distance of everything we could need.
Our usual bunch decided to organize a get together in Cornwall this year as opposed to the usual choices. And we couldn't have made a better choice!
All the years we have been coming to Cornwall (40) we hadn't realised this holiday home existed! What a find, so convenient to anywhere.
What a place! The kids were thrilled to be staying in a proper home on holiday and it really feel like that!
A fantastic stay at Mast Tops. Great amenities with lots of space for a family of four with teenagers.
The house is as clean and excellent as always. Probably our 4th stay in John's Dory and wouldn't want to stay anywhere else.
Our first stay at John's Dory - a great success! We felt so welcome and very much at home. Wharfside is also very good as a starting point for all kinds of excursions around West Cornwall.
We would have no hesitation in recommending this property or returning for a future holiday.